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Shipping Policy
1. Shipping Cost & Combined Savings
We believe in fair pricing, even when it comes to shipping. Our costs are calculated based on the weight and dimensions of your items.
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The "One-Time" Base Fee: Every order has a base shipping fee. However, when you purchase multiple items, you only pay the base fee once. This ensures that the more you explore, the more you save on delivery.
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Fair Rates: Shipping rates vary by destination and are synced directly with our carriers' latest quotes to ensure you never overpay.
Tips for Saving on Shipping Costs
2. Our Trusted Carriers & Transit Times
After shipping thousands of packages worldwide, we’ve vetted dozens of logistics providers. We primarily partner with YunExpress because they consistently hit the "sweet spot" of speed, reliability, and cost-effectiveness.
Estimated Transit Times: Typical delivery ranges from 7 to 15 business days for most regions.
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Country |
Delivery Time(Days) (Processing time not included) |
Examples for Reference |
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US |
7~12 |
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UK |
7~10 |
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Canada |
12~20 |
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Australia |
5~10 |
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Germany |
6~10 |
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France |
6~10 |
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Netherlands |
6~10 |
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Switzerland |
8~12 |
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Spain |
6~10 |
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Singapore |
5~6 |
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For countries and regions not listed above, you can contact us to know more information. |
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3. Need it Faster? (Expedited Shipping)
If you’re in a rush (we get it—sometimes a tea emergency happens), we can arrange expedited shipping via DHL or FedEx. Please contact us before placing your order so we can provide a real-time quote for the additional cost.
4. Our "Care-Package" Standard
Tea wares are fragile; our packaging is not.
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The Unboxing Experience: Some items, like our Yixing teapots, arrive in elegant gift boxes, while others are secured in sturdy plain boxes (check the item description for details).
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Eco-Friendly & Plastic-Free: We use recycled cardboard, honeycomb paper, biodegradable mailers, and corn-starch filler foams. We protect your ceramics while protecting the planet.
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A Small Gift: Every order is checked by hand and packed with care, accompanied by a nice tea towel to start your ritual.
6. VAT & Customs: No Hidden Fees
No one likes "customs surprises." We use DDP (Delivered Duty Paid) whenever possible. This means we collect necessary taxes and duties at checkout so your package can breeze through customs and arrive straight at your door. In rare cases where additional local taxes apply, we will notify you immediately to discuss the best solution.